{"title":"Refund Policy","description":"\u003cp data-start=\"173\" data-end=\"341\" class=\"\"\u003eYour satisfaction is our priority. If you experience any issue with a product you received, you are entitled to an exchange or a refund, under the following conditions:\u003c\/p\u003e\n\u003chr data-start=\"343\" data-end=\"346\" class=\"\"\u003e\n\u003cp data-start=\"348\" data-end=\"378\" class=\"\"\u003e\u003cstrong data-start=\"348\" data-end=\"378\"\u003e1. Product dissatisfaction\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp data-start=\"380\" data-end=\"440\" class=\"\"\u003e\u003cstrong data-start=\"380\" data-end=\"394\"\u003eTimeframe:\u003c\/strong\u003e Within 7 (seven) calendar days after receipt.\u003c\/p\u003e\n\u003cp data-start=\"442\" data-end=\"567\" class=\"\"\u003e\u003cstrong data-start=\"442\" data-end=\"457\"\u003eConditions:\u003c\/strong\u003e The product must show no signs of use. For watches, the strap must not have been adjusted (no links removed).\u003c\/p\u003e\n\u003cp data-start=\"569\" data-end=\"711\" class=\"\"\u003e\u003cstrong data-start=\"569\" data-end=\"583\"\u003ePackaging:\u003c\/strong\u003e The product must be returned in its original condition, with the original packaging (including the shipping package and label).\u003c\/p\u003e\n\u003cp data-start=\"713\" data-end=\"770\" class=\"\"\u003e\u003cstrong data-start=\"713\" data-end=\"732\"\u003eNon-compliance:\u003c\/strong\u003e No refund or exchange will be issued.\u003c\/p\u003e\n\u003chr data-start=\"772\" data-end=\"775\" class=\"\"\u003e\n\u003cp data-start=\"777\" data-end=\"801\" class=\"\"\u003e\u003cstrong data-start=\"777\" data-end=\"801\"\u003e2. Defective product\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp data-start=\"803\" data-end=\"865\" class=\"\"\u003e\u003cstrong data-start=\"803\" data-end=\"817\"\u003eTimeframe:\u003c\/strong\u003e Within 30 (thirty) calendar days after receipt.\u003c\/p\u003e\n\u003cp data-start=\"867\" data-end=\"1042\" class=\"\"\u003e\u003cstrong data-start=\"867\" data-end=\"881\"\u003eImportant:\u003c\/strong\u003e If the defect is visible (broken glass, scratches, missing parts), you must contact us within \u003cstrong data-start=\"976\" data-end=\"1000\"\u003e24 hours of delivery\u003c\/strong\u003e, including photos of the received parcel.\u003c\/p\u003e\n\u003cp data-start=\"1044\" data-end=\"1111\" class=\"\"\u003e\u003cstrong data-start=\"1044\" data-end=\"1058\"\u003eAfter 24h:\u003c\/strong\u003e It will be assumed that the defect is due to misuse.\u003c\/p\u003e\n\u003chr data-start=\"1113\" data-end=\"1116\" class=\"\"\u003e\n\u003cp data-start=\"1118\" data-end=\"1165\" class=\"\"\u003e\u003cstrong data-start=\"1118\" data-end=\"1165\"\u003e3. First step: contact our Customer Service\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp data-start=\"1167\" data-end=\"1241\" class=\"\"\u003eNo return or exchange will be processed without first contacting our team.\u003c\/p\u003e\n\u003cp data-start=\"1243\" data-end=\"1296\" class=\"\"\u003eOur team will guide you through the return procedure.\u003c\/p\u003e\n\u003chr data-start=\"1298\" data-end=\"1301\" class=\"\"\u003e\n\u003cp data-start=\"1303\" data-end=\"1332\" class=\"\"\u003e\u003cstrong data-start=\"1303\" data-end=\"1332\"\u003e4. Inspection and options\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp data-start=\"1334\" data-end=\"1412\" class=\"\"\u003eOnce the returned parcel is received, our team will inspect it for compliance.\u003c\/p\u003e\n\u003cp data-start=\"1414\" data-end=\"1532\" class=\"\"\u003eIf approved, you may choose:\u003cbr\u003ea) An exchange for another item in stock\u003cbr data-start=\"1483\" data-end=\"1486\"\u003eb) A refund of the amount paid for the product\u003c\/p\u003e\n\u003chr data-start=\"1534\" data-end=\"1537\" class=\"\"\u003e\n\u003cp data-start=\"1539\" data-end=\"1561\" class=\"\"\u003e\u003cstrong data-start=\"1539\" data-end=\"1561\"\u003e5. 30-day warranty\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp data-start=\"1563\" data-end=\"1594\" class=\"\"\u003eValid from the date of receipt.\u003c\/p\u003e\n\u003cp data-start=\"1596\" data-end=\"1730\" class=\"\"\u003eTo use the warranty, you must send a \u003cstrong data-start=\"1633\" data-end=\"1658\"\u003evideo (max. 1 minute)\u003c\/strong\u003e clearly showing the issue, with the shipping package and label visible.\u003c\/p\u003e\n\u003cp data-start=\"1732\" data-end=\"1787\" class=\"\"\u003eAlternatively: clear photos with the packaging visible.\u003c\/p\u003e\n\u003chr data-start=\"1789\" data-end=\"1792\" class=\"\"\u003e\n\u003cp data-start=\"1794\" data-end=\"1821\" class=\"\"\u003e\u003cstrong data-start=\"1794\" data-end=\"1821\"\u003e6. Warranty limitations\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp data-start=\"1823\" data-end=\"2172\" class=\"\"\u003eNot covered:\u003cbr\u003ea) Cosmetic damage after purchase (e.g. cracked or scratched screen)\u003cbr data-start=\"1904\" data-end=\"1907\"\u003eb) Damage caused by liquids or immersion (even for water-resistant products)\u003cbr data-start=\"1983\" data-end=\"1986\"\u003ec) Damage due to repair or modification by third parties\u003cbr data-start=\"2042\" data-end=\"2045\"\u003ed) Misuse of accessories\u003cbr data-start=\"2069\" data-end=\"2072\"\u003ee) Normal wear and tear (scratches, oxidation, battery degradation)\u003cbr data-start=\"2139\" data-end=\"2142\"\u003ef) Stress tests (glass, water)\u003c\/p\u003e\n\u003chr data-start=\"2174\" data-end=\"2177\" class=\"\"\u003e\n\u003cp data-start=\"2179\" data-end=\"2206\" class=\"\"\u003e\u003cstrong data-start=\"2179\" data-end=\"2206\"\u003e7. No technical service\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp data-start=\"2208\" data-end=\"2285\" class=\"\"\u003eAverley does not provide technical support or authorised after-sales service.\u003c\/p\u003e\n\u003cp data-start=\"2287\" data-end=\"2370\" class=\"\"\u003eFor any questions, our team is available via email or through our Customer Service.\u003c\/p\u003e\n\u003cp data-start=\"2372\" data-end=\"2410\" class=\"\"\u003e\u003cstrong data-start=\"2372\" data-end=\"2384\"\u003eContact:\u003c\/strong\u003e \u003ca data-start=\"2385\" data-end=\"2410\" class=\"cursor-pointer\" rel=\"noopener\"\u003esupport@averleylondon.com\u003c\/a\u003e\u003c\/p\u003e","products":[],"url":"https:\/\/useaverley.com\/collections\/refund-policy.oembed","provider":"Averley London","version":"1.0","type":"link"}