{"title":"Shipping Policy","description":"\u003ch3 data-start=\"136\" data-end=\"169\" class=\"\"\u003e\u003cstrong data-start=\"140\" data-end=\"169\"\u003eShipping Policy – Averley\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp data-start=\"171\" data-end=\"325\" class=\"\"\u003e\u003cstrong data-start=\"171\" data-end=\"199\"\u003e1. Shipping and Delivery\u003c\/strong\u003e\u003cbr data-start=\"199\" data-end=\"202\"\u003eThe products offered in our store are shipped directly to the address provided at checkout, by our international suppliers.\u003c\/p\u003e\n\u003cp data-start=\"327\" data-end=\"715\" class=\"\"\u003e\u003cstrong data-start=\"327\" data-end=\"348\"\u003e1.1 Free Shipping\u003c\/strong\u003e\u003cbr data-start=\"348\" data-end=\"351\"\u003eOur shipping service, labelled as “Free Shipping”, is charged at a fixed rate of £0.00. The estimated delivery time is between 8 to 11 business days (after dispatch), depending on location. Orders are dispatched within 1 to 3 business days after payment is confirmed in our system. A tracking number will be provided so the customer can monitor their order status.\u003c\/p\u003e\n\u003cp data-start=\"717\" data-end=\"877\" class=\"\"\u003e\u003cstrong data-start=\"717\" data-end=\"726\"\u003eNote:\u003c\/strong\u003e In some cases, delivery may take a few extra days due to delays, strikes, holidays, postal service overload or other circumstances beyond our control.\u003c\/p\u003e\n\u003cp data-start=\"879\" data-end=\"1261\" class=\"\"\u003e\u003cstrong data-start=\"879\" data-end=\"915\"\u003e1.2 Taxable or Dutiable Products\u003c\/strong\u003e\u003cbr data-start=\"915\" data-end=\"918\"\u003eThe vast majority of orders (approximately 99%) are delivered without additional charges. However, in rare cases, a parcel may be subject to customs duties. In such cases, a notice will be sent to the address provided at checkout, informing the customer that fees apply, and inviting them to collect the parcel from the designated post office.\u003c\/p\u003e\n\u003cp data-start=\"1263\" data-end=\"1347\" class=\"\"\u003e\u003cstrong data-start=\"1263\" data-end=\"1289\"\u003eRecommended procedure:\u003c\/strong\u003e\u003cbr data-start=\"1289\" data-end=\"1292\"\u003eGo to the indicated post office and collect the parcel.\u003c\/p\u003e\n\u003cp data-start=\"1349\" data-end=\"1419\" class=\"\"\u003eAverley is not responsible for reimbursing any customs duties or fees.\u003c\/p\u003e\n\u003cp data-start=\"1421\" data-end=\"1691\" class=\"\"\u003e\u003cstrong data-start=\"1421\" data-end=\"1451\"\u003e1.3 International Shipping\u003c\/strong\u003e\u003cbr data-start=\"1451\" data-end=\"1454\"\u003eAll orders placed on our store are considered international, as products are dispatched from our overseas logistics centre. Therefore, they may be subject to import duties, which are fully the customer’s responsibility (see section 1.2).\u003c\/p\u003e\n\u003chr data-start=\"1693\" data-end=\"1696\" class=\"\"\u003e\n\u003cp data-start=\"1698\" data-end=\"1838\" class=\"\"\u003e\u003cstrong data-start=\"1698\" data-end=\"1725\"\u003e2. Payment Confirmation\u003c\/strong\u003e\u003cbr data-start=\"1725\" data-end=\"1728\"\u003ePayment confirmation may take 1 to 3 business days, depending on the payment provider and the customer’s bank.\u003c\/p\u003e\n\u003chr data-start=\"1840\" data-end=\"1843\" class=\"\"\u003e\n\u003cp data-start=\"1845\" data-end=\"2060\" class=\"\"\u003e\u003cstrong data-start=\"1845\" data-end=\"1860\"\u003e3. Tracking\u003c\/strong\u003e\u003cbr data-start=\"1860\" data-end=\"1863\"\u003eOnce payment is confirmed, you will receive a tracking number via email (and through the contact method provided at checkout). The tracking code is usually sent within a maximum of 8 business days.\u003c\/p\u003e\n\u003cp data-start=\"2062\" data-end=\"2266\" class=\"\"\u003ePlease check the condition of the parcel upon delivery. If the packaging is damaged or shows visible signs of tampering, we recommend refusing the delivery and contacting our customer support immediately.\u003c\/p\u003e\n\u003chr data-start=\"2268\" data-end=\"2271\" class=\"\"\u003e\n\u003cp data-start=\"2273\" data-end=\"2568\" class=\"\"\u003e\u003cstrong data-start=\"2273\" data-end=\"2303\"\u003e4. Routing and Re-delivery\u003c\/strong\u003e\u003cbr data-start=\"2303\" data-end=\"2306\"\u003eParcels pass through customs in the UK before being forwarded to the final destination.\u003cbr data-start=\"2393\" data-end=\"2396\"\u003eDelivery is carried out by local postal services. If the recipient is absent or access is restricted, a notice may be left to collect the parcel at the nearest post office.\u003c\/p\u003e\n\u003chr data-start=\"2570\" data-end=\"2573\" class=\"\"\u003e\n\u003cp data-start=\"2575\" data-end=\"2707\" class=\"\"\u003e\u003cstrong data-start=\"2575\" data-end=\"2599\"\u003e5. Multi-item Orders\u003c\/strong\u003e\u003cbr data-start=\"2599\" data-end=\"2602\"\u003eIf your order contains multiple items, they may be shipped separately, each with its own tracking number.\u003c\/p\u003e\n\u003chr data-start=\"2709\" data-end=\"2712\" class=\"\"\u003e\n\u003cp data-start=\"2714\" data-end=\"2919\" class=\"\"\u003e\u003cstrong data-start=\"2714\" data-end=\"2741\"\u003e6. Tracking Information\u003c\/strong\u003e\u003cbr data-start=\"2741\" data-end=\"2744\"\u003eFor international shipments, tracking updates may take between 5 and 20 business days after the code is issued. Any damage during transit is the responsibility of the carrier.\u003c\/p\u003e\n\u003chr data-start=\"2921\" data-end=\"2924\" class=\"\"\u003e\n\u003cp data-start=\"2926\" data-end=\"3196\" class=\"\"\u003e\u003cstrong data-start=\"2926\" data-end=\"2949\"\u003e7. Delivery Address\u003c\/strong\u003e\u003cbr data-start=\"2949\" data-end=\"2952\"\u003ePlease ensure your address is entered correctly before placing the order. In case of incorrect or incomplete information, Averley cannot be held responsible. If the parcel is returned to us, the reshipping costs will be charged to the customer.\u003c\/p\u003e\n\u003chr data-start=\"3198\" data-end=\"3201\" class=\"\"\u003e\n\u003cp data-start=\"3203\" data-end=\"3413\" class=\"\"\u003e\u003cstrong data-start=\"3203\" data-end=\"3232\"\u003e8. Potential Customs Fees\u003c\/strong\u003e\u003cbr data-start=\"3232\" data-end=\"3235\"\u003eAs this is an import service, all products may be subject to customs procedures or duties.\u003cbr data-start=\"3325\" data-end=\"3328\"\u003eAverley does not cover any taxes, extra charges or fees imposed by local authorities.\u003c\/p\u003e\n\u003chr data-start=\"3415\" data-end=\"3418\" class=\"\"\u003e\n\u003cp data-start=\"3420\" data-end=\"3594\" class=\"\"\u003e\u003cstrong data-start=\"3420\" data-end=\"3434\"\u003e9. Contact\u003c\/strong\u003e\u003cbr data-start=\"3434\" data-end=\"3437\"\u003eFor any questions regarding delivery times or tracking, our team is available via our customer service channels or by email at: \u003cstrong data-start=\"3565\" data-end=\"3594\"\u003e\u003ca data-start=\"3567\" data-end=\"3592\" class=\"cursor-pointer\" rel=\"noopener\"\u003esupport@averleylondon.com\u003c\/a\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003chr data-start=\"3596\" data-end=\"3599\" class=\"\"\u003e\n\u003cp data-start=\"3601\" data-end=\"3744\" class=\"\"\u003e\u003cstrong data-start=\"3601\" data-end=\"3628\"\u003e10. Acceptance of Terms\u003c\/strong\u003e\u003cbr data-start=\"3628\" data-end=\"3631\"\u003eBy placing an order on our website, the customer fully agrees to the terms and conditions established by Averley.\u003c\/p\u003e","products":[],"url":"https:\/\/useaverley.com\/collections\/shipping-policy.oembed","provider":"Averley London","version":"1.0","type":"link"}